Warranty & Returns Global

Returns and Quality Guarantee

Vortek offers a no hassle 14 day money back guarantee. If for any reason you are not completely satisfied with our product, return it for a refund or replacement. For Vortek to refund the item(s), items must be returned in the original container and in the same condition as when first received.  Vortek will only provide refunds to the pay method on which the original purchase was made. The process may take up to 7 days.

SHIPMENTS OUTSIDE USA.

Customer orders outside the USA.
2 Shipping Options:

Shipped by USPS Priority Mail:
Vortek has no control as to when your package will arrive to you. What is offered from the shipping point is a Customs Form number that is supplied with each package. This number stays with the package and is proof that it was sent by us.  It may take 5 to 10 days to get your destination to several weeks depending if Customs clears your parcel. You may want to contact your Customs department with the Customs Form number.  Vortek is not responsible for product replacement if product doesn’t arrive  to the destination listed on the invoice order that may be due to Customs product detainment, non-mail and, or any other delivery issues outside the USA.

Shipped by USPS Express Mail:
Delivery Warranty by Vortek. All products shipped by USPS, Express Mail will have a    tracking# for locating by Vortek and by Customer during its transit to it final destination.  Customs hold voids warranty


Pro-Guide2 tuning kits come with a three month Warranty from date of purchase!

Warranty: Limitation of Remedies (a) VORTEK warrant for a period of 3 months from date of shipment that the goods, when shipped, will be free of defects in workmanship and material, based upon normal use, and will be the kind and quality designated or specified for use. If this is any such defect exist, or later appear, unit should be shipped to VORTEK plus $15.00 US dollars for shipping and handling. VORTEK shall than undertake at VORTEK's sole expense a prompt remedial action as stated herein to correct the same provided.

VORTEK shall have no obligation or liability under this warranty unless VORTEK has received written notice specifying such defect not later than thirty (30) days after such defect is first discovered, but no later than one year from the date of the goods are shipped to Customer. Customer will provide VORTEK with an opportunity to inspect and test the goods claimed to be defective. Remedial Action under this warranty shall require only that VORTEK, at VORTEK's option, repair or modify the goods, or replace the same. (b) The foregoing provisions of this paragraph set forth constitute VORTEK's sole obligation and liability and Customer's exclusive remedy under this warranty.

In the event the product is subjected to accident, misuse, negligence, alteration: improper repair, servicing or maintenance; or is installed or used contrary to local, state or federal laws, or regulations; or used contrary to VORTEK's warnings, instructions or recommendations or contrary to the purpose or manner for which it was designed; or where the alleged breach of warranty is due to incomplete information supplied by Customer represents that it alone has determined that the goods purchased are suitable for and will meet the requirements of their intended use.